FAQs

FAQs

How long will delivery take?

Our products are made to order so please allow up to 2 weeks for delivery. 

Where do you deliver?

We endeavour to deliver worldwide. However, please check that your delivery destination is offered when you progress through our online checkout. Unfortunately we can't deliver to PO Box addresses.

How much will delivery cost?

We currently offer free delivery to all destinations worldwide.

I live outside the EU, how much will customs duty and import tax cost?

We calculate all customs duties and import taxes when you reach the checkout and this cost is added to your order. You won't need to pay any further fees to receive your order.

How can I track my order?

All online Atelier Verdi purchases are delivered by DHL.

We will notify you by email when your order is dispatched.

You will then receive an email with tracking details directly from DHL when your item(s) are out for delivery.

To track your order, follow the instructions provided by DHL by entering the tracking number into their website tracking form.  https://www.dhl.co.uk/en/express/tracking.html

Is a signature required upon delivery of my order?

All online Atelier Verdi orders require a signature upon delivery. DHL will notify you in advance of attempting to make a delivery.

What if I’m not at home to accept delivery?

If an initial delivery attempt is unsuccessful, DHL will contact you to arrange a new attempt. DHL will make a total of two delivery attempts.

Can I return a product?

If you change your mind, you can return your product to us. It must be unused, in its original packaging, with any labels still attached and complete with any related accessories and booklets.

If you wish to return an item, please contact us to receive your complimentary returns label and further instructions. You can contact us by email to arrange a return at clientcare@atelierverdi.com

How many days do I have to return a product?

If you would like to return a product, you must notify us within 14 days of the date of delivery. You then have 14 days from the notification date to return your item.

Will I have to pay to return an item?

No. We will send you a complimentary returns label via email. The email will also contain instructions on which documents to print and where to leave your package for the return postage.

Can I receive a refund for my return?

Yes. You will receive a full refund for the price you paid us for the product. Please note that we will not refund any of the original delivery costs, including any customs duties and taxes.

What if the item is damaged or faulty? 

Before shipping your order, an inspector at our distribution centre carefully checked each detail to ensure perfect condition. If your item is damaged or faulty on arrival please contact us immediately: clientcare@atelierverdi.com

How long will it take to receive a refund?

We will refund you as soon as possible, and in any event, within 30 days of receiving the returned item.

Email

If you have a query related to ordering, delivery, returns or our products please email clientcare@atelierverdi.com