How long will delivery take?
Our products are made to order so please allow up to 2 weeks for delivery.
Where do you deliver?
We endeavour to deliver worldwide. However, please check that your delivery destination is offered when you progress through our online checkout. Unfortunately we can't deliver to PO Box addresses.
How much will delivery cost?
We currently offer free delivery to all destinations worldwide.
I live outside the EU, how much will customs duty and import tax cost?
We calculate all customs duties and import taxes when you reach the checkout and this cost is added to your order. You won't need to pay any further fees to receive your order.
How can I track my order?
All atelierverdi.com purchases are delivered by DHL.
We will notify you by email when your order is dispatched.
You will then receive an email with tracking details directly from DHL when your item(s) are out for delivery.
To track your order, follow the instructions provided by DHL by entering the tracking number into their website tracking form. https://www.dhl.co.uk/en/express/tracking.html
Is a signature required upon delivery of my order?
All atelierverdi.com orders require a signature upon delivery. DHL will notify you in advance of attempting to make a delivery.
What if I’m not at home to accept delivery?
If an initial delivery attempt is unsuccessful, DHL will contact you to arrange a new attempt. DHL will make a total of two delivery attempts.
1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website www.atelierverdi.com.
1.2 This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.
2.0 Free Delivery
2.1 We currently offer free standard delivery to all destinations and the final price you see when checking out includes any applicable import taxes and customs duties.
2.2 All other orders will be subject to delivery charges as detailed in Section 5.
3.0 Geographical Limitations
3.1 We endeavour to deliver worldwide. However, please check that your delivery destination is offered when you progress through our online checkout.
3.2 We may from time to time agree to deliver products to countries not shown in our online checkout.
3.3 We are unable to deliver to PO Box addresses.
4.0 Delivery Methods and Periods
4.1 All orders are delivered by DHL.
4.2 All our products are made to order, so please allow up to 2 weeks for delivery.
4.3 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
5.0 Delivery Charges
5.1 Delivery charges (including customs duties and import taxes) will be calculated by our website and automatically applied to your order during the checkout process.
5.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
6.0 Delivery Tracking
6.1 Delivery tracking is available in respect of all orders for our products.
6.2 To track your order, follow the instructions provided by DHL by entering the tracking number into their website tracking form. https://www.dhl.co.uk/en/express/tracking.html
7.0 Receipt and Signature
7.1 All deliveries must be received in person at the delivery address, and a signature must be provided.
7.2 DHL will notify you in advance of attempting to make a delivery requiring signature.
8.0 Additional Deliveries
8.1 If an initial delivery attempt is unsuccessful, DHL will make another attempt to deliver the products in your order. DHL will make a total of two delivery attempts.
9.1 If your products remain undelivered despite our delivery service provider making attempts to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
10.0 Delivery Problems
10.1 If you experience any problems with a delivery please contact us using the contact details that we publish on our website.
10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.